Refund policy
At PULSE, we are committed to providing precision-engineered energy. To maintain the highest standards of safety and product integrity for all our customers, we adhere to a strict return policy.
All Sales Are Final
Because PULSE pouches are consumable items, we cannot accept returns or exchanges. Once a shipment has been processed and delivered, we are unable to restock the product. This policy ensures that every customer receives a product that is fresh, untampered with, and held to our quality standards.
Damaged or Defective Items
We take great care in our fulfillment process, but if your order arrives damaged or if you believe you have received a defective product, we are here to assist you.
To resolve a quality issue:
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Please email our support team at contact@wpgbrands.com within 7 days of delivery.
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Include your Order Number in the subject line.
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Attach clear photographs of the damage or the specific defect.
Processing Your Request
Upon receipt of your email, our team will review the documentation provided. If the defect is verified, we will either issue a refund to your original payment method or dispatch a replacement order at no additional cost to you.
Reach Out
For any other questions regarding your order or the PULSE experience, please contact us directly at contact@wpgbrands.com.